| Answers
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Pre-Sales
- What control panel do you
have?
CPanel v4. This is one of the most popular webhosting control
panels and allows you to take full control over your webspace
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- Can I upgrade my account?
Yes. At any time you wish.
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- What payment methods do you
accept?
We only accept credit cards (Visa, Mastercard, Amex and Discover).
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- Do you accept international
customers?
Yes. We have many international customers. The only restriction
is that your credit card payments will be in US dollars.
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- Do I have to register a new
domain name with hn3?
Absolutely Not. The domain name registration service we provide
is for customers who do not have a domain name or who want additional
domain names.
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- If I buy a reseller account
do I have to resell?
No. You are free to decide how you use your allocated diskspace/bandwidth.
You do not have to sell your webspace. For example you may give
free webspace to your friends or family, or host all your domains
on one account.
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- Explain your 30 day guarantee
If within 30 days of joining you are not happy with your hn3 account
then simply email us and we will terminate your account and refund
you your money.
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Domain
Registration
- Do you provide domain name
registration?
Yes. Our Domain registration page can be found here
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- If I register my domain with
you who will be the domain owner?
The domain will be registered to you. You will have full ownership
and control.
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- Can I change the DNS details?
Yes. All changes can be made via an automated online form.
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- Can I change the whois details?
Yes. All changes can be made via an automated online form.
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Account
Set-Up
- What should I set my DNS to?
| Our nameservers are |
| ns1.hn3.net |
|
| ns2.hn3.net |
|
Please allow up to 24hrs for your domain to propagate
throughout the internet.
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- Where is my CPanel?
Your CPanel can be found at http://www.domain.com:2082/ or http://ipaddress:2082/
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- Why does it take upto 24 hours
for DNS propagation?
DNS changes takes time to spread out around the whole of the internet.
Most ISPs update their DNS cache once every 24 hours.
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- How long does it take to get
my account set-up?
Please allow a few hours for account activation, although in most
cases it is done instantly.
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FTP
and Frontpage
- What is my FTP address?
ftp.domain.com (where domain.com is your domain name) or you can
use the IP address assigned to you.
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- What is my FTP username/password?
They are the same as the username/password you chose when you
signed up.
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- What FTP software can I use?
There are many other FTP software available.
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- Where do I upload my files
to?
You will need to upload your files into the public_html folder
of your webspace. The public_html folder is where the web server
looks for access webpages.
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- Can I add more FTP accounts?
Yes. Login to CPanel and click the "FTP Manager" icon. Create
new accounts in the next screen.
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- Can I restrict a FTP account
to just a subdomain?
Yes. For example: Login to CPanel. Create a new FTP account with
name "dummy". Create a new subdomain with name "dummy". Now that
FTP account can only have access to the subdomain.
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- What should I enter in Frontpage
when I upload?
File > Publish Web.
Location: http://www.yourdomain.com
Username: Your hn3 username
Password: Your hn3 password
Your Frontpage designed page will automatically be uploaded to
your public_html folder and any frontpage web bots you used will
be active.
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Scripts
- What is the absolute path
to sendmail?
Sendmail is located in "/usr/lib".
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- What is the absolute path
to my cgi folder?
Your CGI folder is located at "/home/username/public_html/cgi-bin"
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- How do I CHMOD files?
Most FTP software will allow you to change the CHMOD of your files.
Please read the help file for your program for the instructions.
In most cases you simply right click the file inside the program.
Alternatively you can use SSH to CHMOD your files.
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- What is the easiest way to
install a forum?
XMB forum can be installed from CPanel with one simple click.
Login to CPanel. Click the "Forums/BBS" icon. For more details
on XMB forum visit their homepage
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- How do I send email from a
PHP script?
Use the php function mail();
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- I want some pre-written scripts,
where can I find some?
| Here are a list of recommended
sources for scripts |
| hotscripts.com |
visit |
| sourceforge.com |
visit |
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- What is the path to Perl?
#!/usr/bin/perl
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- What is my mail server for
sendmail?
mail.domain.com
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- What CHMOD should I set cgi
files to?
They must be set to 755 in order for them to work.
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- How do I send mail from PHP?
Use the PHP function "@mail".
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Email
- What are my mail settings?
| Configure your email client to
access |
| Incoming mail |
mail.domain.com |
| Outgoing mail |
mail.domain.com |
Please allow up to 24hrs for your domain to propagate
throughout the internet.
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- How do I create more email
accounts?
Go into your domain's CPanel and click "Add/remove accounts".
On the next screen click "Add Account" which appears near the
bottom of the page.
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- What is my mail server login
details?
The default email address is accountusername@domain.com and the
email login name is accountusername. Additional email accounts
will have the login name of emailname@domain.com.
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- Is webmail installed?
Yes. It is located at http://yourdomain.com/Webmail/
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CPanel
- I created a sub-domain, where
does it point to?
When you create a sub-domain (e.g. test.domain.com) in CPanel
the program will create a folder /public_html/test This is where
visitors to test.domain.com wil be directed to.
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- Where can I find my domain
usage stats?
They are accessible from your CPanel. Please bear in mind that
the stats are analyzed once a day and so might be up to 1 day
old.
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- At first I was offered a choice
of 2 CPanel themes, now I only have one?
CPanel remembers your first choice of themes. If you would like
to change your choice of theme then email support.
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Mysql
- What is the naming structure
of my databases?
The name of your databases will have the form: username_nameofdatabase
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- How can I manage my databases?
Login to CPanel and click the "SQL database" icon. from this screen
you can add SQL users and create databases.
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- What is the naming structure
of my database users?
The name of your database users will have the form: username_databaseusername
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- Do you have phpMyAdmin installed?
Yes. Login to CPanel. Click the "SQL databases" icon. At the bottom
of the screen is the link to phpMyAdmin.
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Billing
- What will it say on my credit
card statement?
Charges for the transaction will appear on your credit card statement
under the name 2Checkout.com.
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- I have a query about the
transaction, who should I contact?
Questions regarding your order should be directed to billing@hn3.net
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- How do I cancel my account?
We will be sorry to lose your custom but simply email billing
and we will terminate your account and stop all future credit
card transactions.
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SSL
- Can hn3 install my SSL certificate?
Yes. We will install it.
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- I don't want to purchase
my own SSL certificate, what can I do?
All hn3 accounts may use our private labelled shared SSL certificate
at no extra cost.
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- What is hn3's private label
shared SSL?
secure3.dnsvelocity.com
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- How do I view pages on my
account using the shared SSL certificate?
If your page is located at:
http://www.[yourdomain].com/securepage.htm
then you can access this page securely using
https://secure3.dnsvelocity.com/~username/securepage.htm
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- When should I use a secure
connection
Due to the fact that the encryption method for SSL requires a
lot of calculations and resources it will mean webpages will be
slow to load up. You should only use the secure connection for
pages that do contain confidential material that you want to keep
secure. You should not use it for every webpage on your site.
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- I get the warning: "Do you
want to display non-secure content?"
You must use relative links to images and not absolute links.
For example, do not use: http://www.domain.com/images/background.gif
on the pages you wish to keep secure. Use /images/background.gif.
The reason this is neccessary is because your html code is instructing
your browser to download the image using insecure http instead
of secure https.
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